Pricing
The scope before the invoice.
Starting prices shown. Scope defined in writing.
01
Four starting points.
| Starting point | What it is | Price | Then |
|---|---|---|---|
| Diagnostic | One process, two or three interviews, three options with effort estimates, a decision memo you keep. It can conclude that nothing should be implemented. | $950 | Credited at 100% toward an implementation of $4,900 or more accepted within 60 days of delivery of the memo |
| Implementation | One priority process connected end to end: a person in charge, approvals, human safeguards, a written procedure, training. Acceptance criteria set in writing; 30-day guarantee. | $4,900 | Support $500/month, optional |
| Extended implementation | Two processes or three tools to connect; or the receivables circuit with follow-up drafts and reminders, the prerequisite for the Copilote level. The proposal places the engagement between $4,900 and $7,900 depending on scope. | up to $7,900 | Copilote $1,000/month |
| Complete system | Several processes, teams and data sources brought together in an architecture operated with you. We run at most two implementations at a time, all levels combined. | from $8,900 | Managed service from $2,500/month |
Implementation includes
- Process mapping and written acceptance criteria
- A CRM, an automation or an integration, depending on the actual need
- Approval rules and human safeguards
- An operating procedure and team training
- Rights to data, deliverables and modules defined in the contract
The Complete system includes
- A multi-process architecture and specialized integrations
- Operational dashboards and exception tracking
- Documentation, access controls and a continuity procedure
- A monthly service defined according to scope
- An exit plan and documented export formats
02
Monthly service, three levels.
Copilote and Managed service have a three-month initial term; after that, each level ends with 30 days’ written notice. Early termination remains possible: the remaining monthly fees for the initial term or the notice period are then payable.
| Level | What is included | Price | Initial term |
|---|---|---|---|
| Support | Correction of included items, monitoring, adjustments, monthly report, one 30-minute review per month. No new features. | $500/month | None; 30-day notice period |
| Copilote | After an Extended implementation. Everything in Support, plus: follow-up and approval drafts prepared for your validation, tracking of dates and commitments, reminders, a one-page monthly report, a 45-minute review, one improvement per month. | $1,000/month | Three months, then monthly with a 30-day notice period |
| Managed service | Everything in Copilote, plus the operation of several processes with you, the dashboard and priority assistance. We take on only one or two Managed service engagements at a time. | from $2,500/month | Three months, then monthly with a 30-day notice period |
Third-party licences and usage fees (telephony, text messages, AI providers) are not included in these prices; where they apply, they are billed separately according to usage and stated in the proposal before you accept.
03
By proposal.
One offer whose scope and price are set at the proposal stage, after a first conversation.
| Offer | What it is | Price |
|---|---|---|
| Start-up | For businesses already incorporated or registered. The administrative backbone on the tools chosen with you: invoicing and incoming payments, tracking of requests and clients, payroll entrusted to a provider and connected, templates and files, a one-page dashboard. Then a monthly service while things settle in. Target duration: four to six weeks, depending on your providers and the availability of your information; the schedule is confirmed in writing in the proposal. | By proposal |
04
Delivered as agreed, or corrected at no charge.
- Before the engagement begins, the features to be delivered and their acceptance criteria are set in writing. Any non-conformity of an included feature reported in writing within 30 days after go-live is corrected at no charge.
- If an agreed essential feature cannot be brought into conformity within the correction period set in the statement of work (fifteen business days if none is set) after written notice, EmTé refunds the portion of the implementation fees allocated to that feature.
- No fees are added after acceptance without your written agreement. Variable fees are billed at the rates set out in the accepted proposal.
- Accounts, software subscriptions and data in your name from day one; rights to use the deliverables as set out in the contract once paid in full; exit plan included.
- If EmTé were to receive compensation from a software vendor or a supplier for a recommendation, it would be disclosed to you in writing before your decision.
- EmTé does not guarantee a sales volume, revenue or a specific business result.
What the guarantee does not cover: a change in scope; a request added after approval; a delay on the client’s side; incorrect or incomplete data; an outage or a change at a third-party supplier; use contrary to the operating procedure provided; a business result; variable fees incurred; an experimental feature clearly identified as such; an integration modified by a third party. The details are part of the Terms of service.
05
The rest, in writing.
What the monthly service covers
The monthly service covers the use and correction of the items included at the chosen level. New processes, integrations, developments and changes in scope are estimated separately.
Variable fees
Telephony, SMS, high-volume email, external AI providers and other metered components are billed separately according to usage. Thresholds can be agreed on to avoid surprises. Platforms or licences chosen with you are opened in your name and shown separately. Our monthly levels (Support, Copilote, Managed service) are EmTé inc. services; none of them includes a software vendor’s licence, including office suites and their artificial intelligence add-ons.
Payment
The Diagnostic is payable on acceptance. Implementation fees are payable 50% on acceptance of the proposal and 50% before go-live. Monthly fees are payable in advance. Other invoices are payable within fifteen days of their date. All prices are in Canadian dollars, before applicable taxes (GST/QST).
Payment security: if an email or text message, even one that appears to come from EmTé, gives you new banking details for paying us, do not pay. Call us first at 438 231-3683, not at the number given in the message. Any change to our banking details would always be confirmed to you verbally.
Starting prices in Canadian dollars, before taxes. The proposal specifies the scope, the instalments, the variable fees, the monthly service, the minimum term if there is one, and the end-of-service procedure.
Request a 25-minute call.
It confirms whether EmTé is a fit for your company. If the project warrants an analysis, we propose the Diagnostic.