Terms of Service

EmTé inc. provides a managed service: we implement, configure, run and maintain CRMs, automations and, where relevant, artificial-intelligence features, and we train the client's team. This is not the mere sale of a software license.

The implementation plan is billed separately. Its cost is credited toward setup fees if the project is accepted within 30 days, under the agreed terms.

Unless the contract states otherwise, setup fees are payable 50% upon acceptance of the proposal and 50% before go-live.

The monthly subscription begins at go-live and is payable in advance. No annual commitment is imposed. An annual offer may be proposed in the future, with no obligation.

Telephony, SMS, high-volume email, AI features, messaging and other usage-based services are billed separately based on usage. Thresholds or approvals may be set to avoid significant unanticipated variable spending. Variable fees already consumed are non-refundable.

All prices are in Canadian dollars, before applicable taxes (GST/QST). Client delays, incorrect or incomplete data provided by the client, or unavailability of the client's resources may shift timelines and lead to adjustments.

Custom development and out-of-scope integrations are subject to a separate proposal. Any request added after scope approval may incur additional costs and timelines.

Support covers the use and correction of the elements included in the package. New processes, integrations, campaigns, development and scope changes are subject to a separate estimate.

No package includes an unlimited volume of requests, changes, integrations or new workflows. The specific terms (support channel, service hours, first-response target and any optimization bank) are defined in each engagement's contract.

Our solutions rely on third-party providers (including the CRM platform, e.g. HighLevel, and telephony, messaging and AI providers). EmTé is not responsible for outages, withdrawals, pricing changes or modifications made by these providers, nor for integrations modified by a third party. We make reasonable efforts to maintain the service, with no guarantee of any particular availability of third-party services.

The client remains the owner of their business data at all times. For the duration of the subscription, the client holds a right to use the solutions put in place.

EmTé retains ownership of its reusable, generic templates, methods, components and configurations that are independent of the client's data. Elements specifically developed for the client are handled under the terms of the contract.

After go-live, the subscription can be cancelled with 30 days' notice. At the end of the service, we hand back the client's data and the relevant documentation, according to the export options and technical limits explained beforehand. Amounts already committed and variable fees already consumed remain payable.

We treat the client's information confidentially, applying least-privilege access, revocable individual access and access logging. The protection of personal information is governed by our privacy policy and by the contract.

The functions to deliver and their acceptance criteria are set in writing before the engagement begins. During the 30 days following go-live, any included function that is not conforming is fixed at no charge.

If an essential agreed function cannot be brought into conformity within the planned correction period after written notice, EmTé refunds the portion of the setup fees attributable to that function.

Reasonable exclusions: scope change; request added after approval; client delay; incorrect or incomplete data provided by the client; outage, withdrawal or modification by a third-party provider; improper use; business outcome; consumption fees already incurred; clearly identified experimental functionality; integration modified by a third party.

EmTé does not guarantee any specific sales volume, revenue or business outcome.

To the extent permitted by law, EmTé inc.'s liability in connection with the services is limited according to the terms set out in each engagement's contract. This clause must be legally validated before being considered final.

These terms are governed by the laws applicable in Quebec; any dispute falls under the courts of the judicial district of Montreal. We may update these terms; the last-updated date is shown below.